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Credit guide / Privacy Policy



Redy Pty Ltd

Trading as All-Set Rentals

ABN 38 620 494 340

AFCA Member No. 32843


Redy Pty Ltd, trading as All-Set Rentals, endorses and abides by the National Consumer Credit Protection Act 2009 and National Consumer Credit Protection Regulations 2010. We are a licensed credit provider which ensures we follow ethical and professional practices. This Credit Guide has information regarding responsible lending obligations and dispute resolution.

Contact Details:

Name:                  All-Set Rentals

Address:              6 Goongarrie Street, Bayswater, WA, 6053

Phone:                 08 9379 7333

Website:              www.allsetrentals.com.au

Email:                    info@allsetrentals.com.au

Responsible Lending:

Under the National Consumer Credit Protection Act, we must not enter into a consumer lease with you if the lease is unsuitable for you. It is our duty to have a reasonable knowledge of your current financial situation and objectives before we can recommend a suitable arrangement that would meet your requirements.


As a credit licensee we are required to:


  • Make reasonable inquiries about your financial situation, and your requirements and objectives.
  • Take reasonable steps to verify your financial situation.
  • Make an assessment about whether the credit contract is ‘not suitable’ for you (based on the inquiries and information obtained in the first two steps).

You can request a written copy of the assessment, free of charge, however we are not required to give you a copy of the assessment if the lease is not entered into.


The privacy of our customers’ personal information is, and has always been, very important to us. We are committed to respecting our customers’ right to privacy and protecting their personal information. We are bound by the National Privacy Principles in the Privacy Act 1988 (Commonwealth) as well as other applicable laws and codes affecting personal information. Our staff are expected to respect our client’s privacy in accordance with the Privacy Act, our standards, policies and procedures.


Dispute Resolution:

We are a member of an independent external dispute resolution scheme, Australian Financial Complaints Authority (details below), and we have an internal dispute resolution procedure.

Most complaints or disputes arise from miscommunication and can usually be resolved amicably without delay. If you find yourself in this situation, contact us in the first instance, using our contact details listed above, and explain your concerns to enable us to provide a prompt resolution.

When you file a complaint with us, we will acknowledge your complaint within 2 days of receiving it. We will ensure that a substantive response is provided to you within forty-five (45) days from receipt of your complaint. If we cannot respond to you within that time frame, we will communicate with you explaining the reasons for the delay in our response. You may refer the dispute or complaint to our external dispute resolution scheme at any time, however, if our internal process is not concluded by the time you refer the matter to the alternative dispute resolution scheme, they may ask you to wait until our internal process is complete.

Complaints regarding hardship will be treated as urgent. If you seek hardship relief and the matter is not resolved within 21 days, the matter will be referred to external dispute resolution.

External Dispute Resolution:

If you are not satisfied with any decision or handling of the complaint by us, you can refer your complaint for external resolution to the Australian Financial Complaints Authority (AFCA) who can offer conciliation processes or investigate the dispute and issue a written decision on your case which is binding on us.

The service is available at no cost to you. AFCA’s contact details are below:

Australian Financial Complaints Authority

GPO Box 3, Melbourne VIC 3001

Telephone:         1800 931 678 (Free Call)

Email:                    info@afca.org.au

Website:              www.afca.org.au


Redy Pty. Ltd. is committed to providing you with the best possible customer service experience. All-Set Rentals is bound by the Privacy Act 1988 (Cth), which sets out a number of principles concerning the privacy of individuals.

Use and disclosure

Where your personal information is given to us, we will seek to ensure that the information is used for the purposes for which it was collected.
Your personal information may be disclosed:
to those involved in maintaining, reviewing and developing our business systems, procedures and infrastructure;
to our partners in financial transactions, including financial institutions, merchants and payment organisations;
to credit and fraud reporting agencies, debt collection agencies, and organisations involved in our normal business practices;
to your nominated representatives;
as required or authorised by law, for example, to government or regulatory bodies;
to offer you other products or services , which we believe may be of interest or benefit to you that we or our partners might have available; and where you have given your consent

We also collect, hold and use information related to your consumer creditworthiness to the following credit reporting agencies:

Equifax (w: equifax.com.au l e: www.equifax.com.au/contact)

Illion Data Registries (w: www.illion.com.au/ l e: publicrelations@illion.com.au l t: 13 23 33)


The security of your personal information is important to us, and we take reasonable steps to protect it from misuse and loss and unauthorised access, modification or disclosure.

Redy Pty. Ltd. regularly reviews developments in security and encryption technologies. Unfortunately, no data transmission over the Internet can be guaranteed as completely secure. Although we take stringent measures to protect customer information, we cannot ensure the security of any information you provide to us, and you do so at your own risk.


We will store any emails you send us both for our records, and where we are legally required to do so.


Redy Pty. Ltd. uses cookies for various purposes, including for security and to personalise your web browsing experience.

Cookies do not allow us to collect personally identifiable information about you.
Some situations where we may use cookies include:
to allocate an identification number to your Internet browser (you cannot be identified from this number);
to determine if you have previously visited the website;
to track and report on website and online campaign performance;
to identify other pages or third parties’ websites you have accessed; and
for fraud detection and security purposes

If you wish, you can generally configure your browser so that it does not receive cookies, however this means you will be unable to use secure services that require cookies in order to participate. Some of those services include (but are not limited to) our online application and some member features.

Third party sites

Where you access a third party website from the Redy Pty. Ltd. website, cookie information, information about your preferences or other information you have provided about yourself may be shared between us and the third party.

Third Party websites should contain their own privacy statements and those third parties are responsible for their own privacy practices.

Complete Proviso terms and conditions are available here. https://www.proviso.com.au/privacy/

Access and complaints

We may provide you access to your information, except in circumstances where:
access would pose a serious threat to the life, health, or privacy of any individual
the information relates to a commercially sensitive decision making process
it is considered frivolous or vexatious request; or
access would be unlawful or prohibited by authorities

Please visit our contact page for our details if you wish to
request access to your information
seek correction of your information, or
make a complaint to us about privacy matters.

You acknowledge and accept that your use of the Redy Pty. Ltd. website indicates your acceptance of the Redy Pty. Ltd. website Privacy Policy and Terms of Use.

Redy Pty. Ltd. may at any time vary our Privacy Policy and Terms of Use by publishing the updated policies on our website. We encourage you to check our website regularly for any updates to our Privacy Policy.