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Can I get my bond back when I return the goods?
We generally don’t ask for a bond, but when we do it is of course refundable, subject to the normal conditions.
What payment options do you have?
We have a variety of options, including direct debit, credit card, cash, cheque or B-PAY.
Can I pay it all up front?
You can pay it all up front, but usually accounts are paid fortnightly or monthly.
How do I check whether an item is available?
Once you place an order through our website, we’ll contact you to discuss your preferred hire dates and confirm availability. Availability is confirmed when we speak with you, rather than at checkout.
Do I need to pay it now?
A payment is generally made on delivery of the goods, but we can arrange alternatives.
Can I hire it for my mum/sister/other family member?
Yes, provided you are happy to take responsibility for the goods yourself.
Can I hire equipment for my business?
Yes, we offer commercial rental arrangements for business use, including longer-term options. Contact us to discuss your requirements and a suitable hire period.
Does that price include delivery?
All charges, including delivery, are clearly shown in your cart before you confirm your order, so you can see the total upfront—no surprises.
If something goes wrong, will you fix it?
Yes, we will happily send our representatives to collect the goods and provide you with a replacement.
How soon can I get it?
Usually we will be able to deliver to the Perth metro area within one business day.
Who pays for the repairs?
Providing it is normal wear and tear, or breakdown it is covered by All-Set. However damage caused by the renter is their responsibility. Damage charges are unusual.
Can I align my rental payments with my payday?
Yes! We can organise your direct debit to fit with your payday.
Do I need to be working to hire from you?
No.
Do I get an invoice each month?
Invoices are available, but they are not standard procedure and you will need to specify this option.
How long can I hire an item for?
We specialise in short-term hire in Perth, with hire periods of less than four months for personal and household use. Contact us to discuss the item you need and your preferred dates.
Will I get a new one?
Our short-term hire items are previously used, well maintained and looked after. Reusing quality equipment allows us to offer practical, affordable hire without the cost of buying new.
What happens if I don’t pay my account on time?
Nothing if you talk to us. Otherwise you will receive reminder letters and phone calls incurring nominal additional costs. If we can’t make contact in a reasonable time we will visit you at further cost.
Will you ring me when my contract’s up and organize it to be picked up?
No- it is your responsibility to organise pick up. We have no idea when you will have finished with the goods.
What if I have a complaint about my contract?
To find out more, please see our Complaints Policy
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Furnishing a property for your business?
We offer custom quotes for short- and long-term commercial hire, including complete house fitouts, staff accommodation and individual furniture or appliance rentals.
If you’re enquiring on behalf of a company or as an ABN holder hiring for business use, get in touch. Tell us what you need, where you need it and for how long, and we’ll put together a quote to suit.